My client this morning brought an interesting dilemma. He was at work last week and one of his customer asked his opinion on other traders in the field. Having a nice rapport already with that regular customer, my client allowed himself to share his thoughts on that subject, which actually weren’t very positive…
On his way home, he got a bit worried, wondering if he had done the right thing in being so honest on that topic with a customer. He asked his girlfriend her opinion and she got very wound up and angry with him, criticising the fact that “he always talks too much”. My client was puzzled as her reaction seemed overly strong and felt very guilty about it all. He immediately asked me to schedule an appointment.
When John went into details about the story, it seemed he couldn’t find any controversy in what he had shared with his customer, as he was very careful in not mentioning any names and only giving a general opinion. Through some coaching, we quickly realised that John didn’t think there was an issue in him talking too much actually, he had simply adopted his girlfriend’s beliefs that he did something wrong.
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That was quite a breakthrough for John as he actually realised that this criticism had actually not much to do with him, but simply was showing the fact that his girlfriend had some issues – that can be very legitimate – around her depression and him sharing some private information. It is therefore important to recognise the difference between what others believe is right or wrong and what we stand for.
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